The property has two entrances. A pedestrian entrance is located at 200 Wallace Avenue at the west end of the property. A vehicular entrance is located off Elston Avenue. A handicapped accessible parking lot is located through the large double gates off Elston Avenue. Free street parking is also available on Elston Avenue.
Tours of the General Lew Wallace Study & Museum begin at the Carriage House Interpretive Center, the yellow building adjacent to the parking lot on the east end of the property. The Carriage House hosts an introductory film about Lew Wallace, changing exhibits in the Lynne D. Hohlbein Education Room, and a gift shop.
All tours of the inside of the General's Study building are guided. Visitors can tour the grounds, arboretum, and gardens unguided (free) during open hours.
Photography is allowed in all exhibitions except where otherwise indicated. Staff requests that the flash feature on cameras be disabled before taking photographs inside the Museum.